Help Center

While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers to provide additional support. If your question isn’t addressed below, please feel free to contact us and we’ll provide you with whatever information you would like to know.

Shipping guarantee-

We ship via USPS Mon-Sat. We guarantee your order will be shipped next business day, although most orders ship same day. Your order will be shipped priority mail, tracking number included. You should receive or order within 2-4 business days

How should I store my wire wrapped Jewelry to keep it from tarnishing?

The simplest way to keep them from dulling and tarnishing, is by keeping them in a small, air tight plastic bag. , and if replacement 

Return Policy-

Contact ENAAJ79@gmail.com with the item you wish to return and why. After the returned item is received in good condition a refund will be issued minus shipping cost. If Earth’s Natural Art and Jewelry does not receive the returned item or it is damaged a refund will not be granted. Tracking is suggested for all returns. We must receive the returned item within 7 days of the original delivery date.

Privacy policy-

We will not share / sell your personal information. We do save information such as names & email address so that we can keep you informed about sales & specials. Our coupon extravaganza emails are sent periodically.  If you do not want wish to receive sale info, coupon codes and other Earth’s Natural Art and Jewelry information simply reply “unsubscribe” and you will be removed immediately.

Is this site secure?

Checkout is 100% PCI (Payment Card Industry) compliant and works with the SSL (Secure Socket Layer) system which immediately encrypts and eliminates your credit card information.

Referral Program-

After you make your 1st purchase you are enrolled in our referral program. Our referral program is simple, you receive $35.00 off any item on our site for every 4 new customers you refer to us! To receive your referral bucks your referral must spend at least $35.00 and enter your name in the “add note” section during checkout.  It's that simple!

Shipping outside the United States-

We generally only ship within the United States, occasionally we make exceptions. If we agree to ship outside the United States, we do not take any responsibility if your package does not make it to its destination. We will provide shipping information (proof of shipment). Our Shipping guarantee does not apply to shipments outside the United States.

 

Patuxent River Stone / Maryland’s State Gem

Our Patuxent River Stones are believed to be Patuxent River Stones due to the location they are collected.

Customer Care

Rockville, Maryland

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Earth's Natural Art and Jewelry