Help Center

While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers to provide additional support. If your question isn’t addressed below, please feel free to contact us and we’ll provide you with whatever information you would like to know.

Shipping-
We ship via USPS Mon-Sat. We guarantee your order will be shipped next business day, although most orders ship the same day. Your order will be shipped priority mail, tracking number included. You should receive or order within 2-4 business days.
International Shipping-We generally don't ship outside the United States; occasionally, we make exceptions; in that case, International shipments ship via USPS. Tracking provided, we do not guarantee a delivery date, customs and duties accrued are the customer's responsibly. International shipments will be packed with care as all our items are shipped, we are not responsible for any lost or damaged items. Packages are sent to the exact address provided. ​

Free Shipping-We sometimes offer free shipping on orders $35.00 or more: these orders ship priority mail or ground shipping depending on the weight. Ground shipping takes 2-8 days to be delivered, while priority mail takes 2-4 business days. 

 

Return Policy-

Contact ENAAJ79@gmail.com with the item you wish to return and why. After the returned item is returned in good condition, a refund will be issued minus shipping cost. If Earth's Natural Art and Jewelry does not receive the returned item or it is damaged, a refund will not be granted. Tracking is suggested for all returns. We must receive the returned item within 7 days of the original delivery date.

Privacy policy-
We will not share / sell your personal information. We save information necessary for shipping, such as name, address, & email address to provide you with the best service possible. 

Is this site secure?
Checkout is 100% PCI (Payment Card Industry) compliant and works with the SSL (Secure Socket Layer) system, which immediately encrypts and eliminates your credit card information. 

Click Privacy policy for more detailed information. 

Newsletter/ email subscriptions-
If you make a purchase, you will automatically receive updates, coupons, sale info, and product information. If you do not wish to receive information from Earth's Natural Art and Jewelry, unsubscribe to be removed immediately.

Referral Program-
After you make your 1st purchase, you are enrolled in our referral program. Our referral program is simple; you receive $35.00 off any item on our site for every four new customers you refer to us! Your referrals must spend at least $35.00 and enter your name in the "add note" section during checkout; It's that simple!

Stone healing properties/associations-Please note that all healing properties or stone associations listed are collected from various sources. This information is offered as a service and not meant to treat medical conditions. Earth's Natural Art and Jewelry does not guarantee the validity of any of these statements.

 

Wire/Ear-Wire
A non-tarnish silver-plated wire is used to make all of our silver jewelry starting 2019. In 2018 and prior, a variety of silver plated wire was used. Sterling Silver is available for an additional charge, contact ENAAJ79@gmail.com for details. 

How should I store my wire wrapped jewelry to keep it from tarnishing?
The simplest way to keep them from dulling and tarnishing is by storing them in a small, airtight plastic bag; these little bags are sold in any store that sells jewelry supplies. A complimentary bag can be included with your order if requested. 

Patuxent River Stone /Maryland's State Gem-
Our Patuxent River Stones thought to be Patuxent River Stones due to the location they are collected.

Earth's Natural Art and Jewelry

Rockville, Maryland

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Customer Care

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© 2017-2020  EARTH'S NATURAL ART AND JEWELRY.